No. 599, Anzhao Rd., Yanchao Dist., Kaohsiung City 824008 , Taiwan (R.O.C.)
© Copyright – ZENTY
Q&A
Products Q&A
Q: Can these insoles be worn with plantar fasciitis?
A: Yes. ZENTY pocket-spring Insoles provide excellent support and relief for plantar fasciitis.
Q: Are they suitable for flat feet?
A: Yes, ZENTY pocket-spring Insoles feature arch support, making them suitable for flat feet.
Q: Do they come in different sizes?
A: There are two versions: the women’s version (20.5-25.5 cm) and the men’s version (24.5-30 cm).
Q: How do I use them?
A: Remove the original insoles from your shoes and trim the insoles to the same size. If your shoes do not have insoles, you can use the foot template included in the packaging to match the size. After trimming, replace the old insoles with the new ones. (You can also leave the old insoles in.)
Q: How long can they be worn?
A: Wear duration varies depending on weight, activity level, and usage. It is recommended to replace the insoles when 70% of the pocket-spring Insoles are worn out.
Q: Can they be cleaned if they get dirty?
A: Leather series can be cleaned with detergent or water.
For the bamboo charcoal, high-performance sports, and negative ion healthcare series, do not use detergent—just clean with water.
Q: How often should they be cleaned?
A: It depends on the level of dirtiness, but generally, cleaning every 7-10 days is recommended.
Q: Can they be worn in reverse as massage insoles? How long should each massage session be?
A: It is recommended to limit each massage session to about 40 minutes, with a maximum of 1 hour.
Orders Q&A
Q: How can I contact you?
A: You can add our official LINE@ account @bmy2285c, and we will assist you promptly.
Tel｜0800-002-456
Address｜No. 599, Anzhao Rd., Yanchao Dist., Kaohsiung City , Taiwan (R.O.C.)
Q: Do you have physical stores?
A: We have experience stores in Taipei, Taichung, Tainan, and Kaohsiung, where our staff will give you a detailed introduction to each insole. You can check the store locations.
Note: The “add 1 point for any purchase” promotion is only available at the experience stores in “Taipei,” “Taichung,” “Tainan,” and “Kaohsiung.”
Q: What types of shoes are these insoles suitable for?
A: ZENTY pocket-spring Insoles are suitable for various types of footwear, including sports shoes, casual shoes, work shoes, and more—fitting over 90% of shoe styles.
Q: Can I return the product if I’m not satisfied after purchase?
A: Yes, if you are not satisfied with the product, you can return it within seven days of purchase, provided the product and packaging are intact.
Please note that products that have been trimmed cannot be returned or exchanged.